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Instant benefit breakdowns, written directly to your PMS

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The Difference

Every morning, one of two things happens

  • 45-minute payer hold music
  • 24-hour offshore turnaround
  • Delta Dental portal CAPTCHAs
  • Missing waiting period breakdowns
  • Surprise patient copays at checkout
  • Manual double-entry into Dentrix
  • Sub-second deterministic checks
  • Direct Dentrix & Eaglesoft sync
  • Full breakdown of benefits (FOB)
  • Real-time carrier cascade
  • 90%+ zero-touch verification
  • HIPAA compliant with signed BAA

Live Chart Writeback

Every patient verified before you unlock the door

Before your front desk walks in at 8 AM, every scheduled patient has been verified. Hermie pulls complete history, remaining maximums, deductibles, and procedure-specific coverage, then drops the PDF breakdown straight into the patient's document center.

Multi-Payer Cascade

Stedi EDI clearinghouse first, direct carrier portals second, automated DTMF voice fallback third.

Procedure-Level Granularity

Immediate visibility into frequencies, waiting periods, and tooth-specific exclusions.

Seamless On-Prem Bridge

Runs quietly inside your server closet. No messy IT overhaul or workflow disruption.

PMS Integrations

Built for the systems your practice already runs

A lightweight connector reads your daily appointment book and writes verification sheets back into the chart. Your front desk keeps the workflow it already knows.

Dentrix

Reads the appointment book and writes the full breakdown of benefits into the patient's document center.

Live · on-prem bridge

Eaglesoft

Nightly schedule sync with chart writeback, including remaining maximums and deductible status.

Live · on-prem bridge

Open Dental

Direct connector for practices running Open Dental locally or on a hosted server.

Live · on-prem bridge

Security & Compliance

Patient data stays where it belongs

Hermie is built for practices that answer to auditors. The connector runs inside your network, and every engagement starts with a signed business associate agreement.

HIPAA compliant with signed BAA

Every practice receives an executed business associate agreement before the first verification runs.

On-premise bridge

The connector runs inside your server closet. PHI is never copied into a third-party portal to be re-keyed.

Encrypted in transit and at rest

TLS 1.2+ on every connection, with encrypted storage for eligibility responses and generated breakdowns.

Full audit trail

Every check is logged with its source, timestamp, and carrier response, so you can always show your work.

FAQ

Frequently asked questions

Everything office managers and practice owners ask before the first verification runs.

How does Hermie connect to our practice management system?

Hermie bridges directly with Dentrix, Eaglesoft, and Open Dental through a lightweight, secure connector. We read your daily appointment book and write verification sheets back into your patient charts automatically without changing how your front desk works.

How fast are verifications returned?

Real-time. Unlike offshore services that take 24 to 48 hours to return a spreadsheet, Hermie verifies your entire next-day schedule overnight, so the breakdowns are waiting in the chart before your team unlocks the door.

What happens when a carrier will not respond electronically?

Hermie cascades. The Stedi EDI clearinghouse runs first, direct carrier portals second, and an automated DTMF voice call third. More than 90% of a typical schedule clears zero-touch, and anything that does not is flagged for your team rather than quietly dropped.

Is our patient data secure?

Yes. The connector runs on-premise inside your own network, data is encrypted in transit and at rest, and every practice receives a signed business associate agreement before the first verification runs.

Does this change how our front desk works?

No. There is no new portal to log into and no second system to learn. Your team opens the patient chart the way they always have, and the breakdown of benefits is already attached.

See your own schedule verified overnight

Fifteen minutes, your real appointment book, and a complete breakdown of benefits in the chart by morning. No portal logins, no hold music.

Book a 15-Minute Pilot See How It Works